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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging with original tags attached. Some products are non-refundable.

Before you begin, it's very important that you read and understand our Returns Policy as some products cannot be returned. If you need help returning your order, please visit our Returns Help Centre.

Please note: this form can't be used to return Hotline or Eccotemp products.

If you encounter any problems, please contact us.