Returns & Refunds
Our policy lasts 14 days. To return a product, simply:
1. Send us an email (firstname.lastname@example.org) for instructions.
2. Pack your products securely and take your parcel to a post office or arrange a courier to collect it.
3. Upon receiving your item, we'll inspect and issue a refund within 3 to 5 business days. Refunds are issued to the original method used for payment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging with original tags attached.
Non-returnable items & services:
- Gift cards
- Made to order items
- Delivery costs (surcharges, expedited, international)
If you've ordered a product during our special promotions, please note the following:
Buy One Get One Free (BOGOF)
- Both items must be returned for a refund. You cannot keep the free product.
Buy X For £ (e.g. buy a product and receive a similar product for half the price)
- Both items must be returned for a refund. You cannot keep the discounted product.
Buy X Get Y (e.g. buy a product and receive a free gift)
- Both items must be returned for a refund. You cannot keep the free gift.
What happens when I return an item?
Please allow up to 5 business days for delivery & inspection of your returned item. Once your item is inspected, you'll receive a refund email notification. It will then take between 2 and 4 business days for our payment processor to issue a payment to your bank or PayPal account.
Late or missing refunds (if applicable)
If you haven’t received a refund notification yet and it has been more than 5 business days, please contact us. If you have received a refund notification, but haven't received your refund, first check your bank account / PayPal account again. Please allow 4 business days for payment processing before contacting us.
For safety reasons, electric fencing supplies and gas showers can only be returned if the product hasn't been taken out of the box. Please contact us for more information. Even if the item has been taken out of the box, we might be able to offer a partial refund.
Exchanges / Standard Returns
Always use tracked delivery when returning an item. Consider purchasing insurance if the item is valuable. We cannot be held responsible for returns lost by the courier.
If the product is not faulty and as described, we'll not be able to refund the return costs.
In the unlikely event that you receive a faulty / damaged item, please send us email with pictures of the fault. You'll then be asked to return the product to us for inspection.