Returns

Christmas Update - 9th of November, 2017.

We're please to announce that we will be extending our returns policy which will last until the 15th of January, 2018. That means that if you place an order now, you'll be able to exchange it or receive a refund until 15th of January, 2018.

Our policy lasts 14 days. To return a product, simply send us an email (info@equestrianco.com) and we'll respond with instructions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original, undamaged packaging with original tags attached.

To return a product, please follow the instructions in our Help Center.

Non-returnable items & services:

  • Gift cards
  • Expedited delivery
  • International delivery

Special promotions

If you've ordered a product during our special promotions, please note the following:

Buy One Get One Free (BOGOF)

  • Both items must be returned for a refund. You cannot keep the free product.

Buy X For £ (e.g. buy a product and receive a similar product for half the price)

  • Both items must be returned for a refund. You cannot keep the discounted product.

Buy X Get Y (e.g. buy a product and receive a free gift)

  • Both items must be returned for a refund. You cannot keep the free gift.

What happens when I return an item?

Please allow up to 5 business days for delivery & inspection of your returned item. Once your item is inspected, you'll receive a refund email notification. It will then take between 2 and 4 business days for our payment processor to issue a payment to your bank or PayPal account.

Late or missing refunds (if applicable)
If you haven’t received a refund notification yet and it has been more than 5 business days, please contact us. If you have received a refund notification, but haven't received your refund, first check your bank account / PayPal account again. Please allow 4 business days for payment processing before contacting us.

Delivery costs

Exchanges / Standard Returns

Always use tracked delivery when returning an item. Consider purchasing insurance if the item is valuable. We cannot be held responsible for returns lost by the courier. 

If the product is not faulty and as described, we'll not be able to refund the return costs.

Faulty Products

In the unlikely event that you receive a faulty / damaged item, please send us email with pictures of the fault.