If you've received a dispatch notification, then, according to our records your order has been dispatched or the manufacturing process has begun if you've ordered one of our made to order items (e.g. trolleys). Please double check your junk / spam folder.
If you haven't received any notification emails from us (including order confirmation), then please make sure that you've actually placed an order on our website, please double check your junk / spam folder, please also make sure that you've supplied us with a correct email address.
Some items, such as trolleys (which are made to order as specified in the product description), dog crates, wheelbarrows or forks might have to be assembled before the dispatch. Please allow extra time for these items to be delivered.
The majority of our orders are dispatched within 1 business day. Free delivery service takes 3 - 5 business days* and expedited delivery service take just 1 - 2 business days*. E.g. if you've placed an order on Monday, most likely, it will be dispatched on Tuesday. If you've selected our free delivery (and haven't ordered a made to order item), then you can expect delivery on Friday, or the following Monday - Tuesday. If you've selected our expedited delivery service, then you can expect delivery on Wednesday - Thursday.
* - Estimated.
If you haven't ordered a made to order item (e.g. trolleys), then please contact us by clicking this link.
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