Help Center

Frequently Asked Questions

Delivery

I've placed an order X days ago, but it still hasn't arrived. What should I do?

I need the product by X date. Can I order express delivery?

Has my order been dispatched?

Ordering

Can I place the order over the phone?

I don't have a PayPal account, can I still order?

Is it safe to shop at Equestrian Co.?

Pricing & Discounts

Are there any discounts for bulk orders?

Returns

I've changed my mind, how do I return a product?

I've received a faulty product. How do I return it?

Do I have to pay for shipping If I want to return a product?

Complaints

How can I complain?

I'm frustrated, can I open a PayPal dispute / chargeback?