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Help Center

Frequently Asked Questions

Returns, Exchanges & Cancellations

I would like to exchange a product.

I have returned an item, but haven't received a refund.

I would like to cancel an order.

I've received a faulty / incorrect / wrong product. How do I return it?

Do I have to pay for delivery If I want to return a product?

Delivery Problems

I haven't received my order. Has my order been dispatched?

I need the product tomorrow. Can I order expedited delivery?

I've ordered multiple items, but only one has arrived. Is there a problem?

Ordering & Product Questions

Can I place an order over the phone?

I don't have a PayPal account, can I still order?

Is it safe to shop at Equestrian Co.?

I need a VAT invoice, can you supply it?

I've ordered a tack or a horse shower trolley, but haven't received it.

Pricing & Discounts

Are there any discounts for wholesale orders?

Complaints & Other Issues

How can I complain? I need to submit a complaint.

Why you don't respond to my emails? I haven't received a response to my email.