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Frequently Asked Questions


Where is my refund? Have you received my return?

I've received a faulty / incorrect product. How do I return it?

Do I have to pay for delivery If I want to return a product?

I've changed my mind, how do I return a product?


I've placed an order a long time ago, but it still hasn't arrived? Where is it?

I need the product tomorrow. Can I order expedited delivery?

Has my order been dispatched?

I've ordered multiple items, but only one has arrived. Is there a problem?


Can I place an order over the phone?

I don't have a PayPal account, can I still order?

Is it safe to shop at Equestrian Co.?

I need a VAT invoice, can you supply it?

Pricing & Discounts

Are there any discounts for wholesale orders?


How can I complain? I need to submit a complaint.

I haven't received a response to my email, what should I do?