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Frequently Asked Questions


I've placed an order X days ago, but it still hasn't arrived. What should I do?

I need the product by X date. Can I order express delivery?

Has my order been dispatched?

I've ordered multiple items, but only one has arrived. Is there a problem?


Can I place an order over the phone?

I don't have a PayPal account, can I still order?

Is it safe to shop at Equestrian Co.?

Pricing & Discounts

Are there any discounts for bulk orders?


I've changed my mind, how do I return a product?

I've received a faulty product. How do I return it?

Do I have to pay for shipping If I want to return a product?


I haven't received a response to my email, what should I do?