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Our Story - Equestrian Co.

Company Information

Equestrian Co. is operated by K Commerce Ltd.

Please note that we will not accept returns made to our offices. If you need to return a product, please visit the Returns & Refunds page.

UK Office: (No Returns), 28 Albyn Grove, Aberdeen AB10 6SQ, United Kingdom 

EU Office: (No Returns), Partizanu g. 61-806, LT-49282, Kaunas, Lithuania

Company No. 304559673

UK VAT No. GB301082757

EU VAT No. LT100011036115

VAT Invoices are automatically generated with every order. When you place an order, you'll receive an order confirmation that contains a link to your downloadable VAT invoice.

Contact & Help Information

It couldn't be easier to contact us. Simply reply to any of our emails (order confirmations, dispatch notifications, etc.) and we'll get back to you as soon as possible.

Our average response time varies by season and ranges between 2 business hours and 8 business hours. We aim to respond to all enquiries within 1 business day.

If you haven't placed an order yet, or if you can't find your order confirmation or dispatch notification emails, you an use the contact form to contact us. Alternatively, you can email us at info@equestrianco.com or send us a direct message on Facebook or Twitter.

Quick question? Have a look at our Frequently Asked Questions.

Product related question? Each product page has a list of questions / answers, feel free to ask questions directly on the product page.

Customer Support Operating Hours

Monday - Friday 09:00 - 17:00 (GMT)
Saturday - Sunday Closed

Delivery

We offer free UK mainland delivery on all orders. Most of our orders are dispatched within 24 hours (except trolleys, crates and other bespoke items) and are delivered within 3 - 5 business days (expedited 1 - 2 business day delivery is also available for a small charge). To find out more, visit our delivery page.

Returns, Refunds & Exchanges

No quibble 30-day returns. To view our full policy, click here.

Our Story

Our business is built on a love of the great outdoors combined with a commitment to exceptional quality and service. Based in the great British countryside, our name is synonymous with luxury products you can trust.

Equestrian Supplies

From the thrill of riding cross country and the pride of dressage to the simple joy of just spending time together in the stable, few bonds are more special than that between horse and human. Our best selling products are tested by professional riders so quality is guaranteed, and our extensive range increases week on week. With everything from tack and riding wear to stable equipment and show jumps we have all you need in one friendly, accessible place. 

It’s a pre-requisite that every one of team loves horses just as much as you do, so you’re guaranteed a personal service from advisors who not only know what they’re talking about but will go out of their way to answer your questions- even if they’re not related to our products. Our passion for horses is at the heart of everything we do, and that’s why we’re trusted by thousands.

Country Clothing

Designed to keep you looking good in all weathers, our range of country clothing is as stylish as it is practical. As seasoned riders and dog walkers we’ve spent many hours in the rich, muddy British countryside, so we know first-hand how important it is to find clothing that’s built to withstand all conditions. Our range includes everything from classic tweed jackets and caps to wellies and accessories, all great-looking and made to last. 

Poultry and Pet Supplies

Our knowledge of animals isn’t just restricted to horses; we also offer a wide range of poultry and pet supplies to keep every four legged or winged member of your family in the style they’re accustomed to.  From practical supplies like brooms and shovels to electric fencing and door openers, all our products are of a high quality, delivered quickly and at reasonable prices.

Why Choose Us?

Our commitment to exceptional service means we already have thousands of happy customers, but we’re always happy to welcome new clients. Here’s what you can expect from us:

Quality Products

Because we care about our customers and the products we sell, we won’t accept anything but the best. Every single product is thoroughly tested and reviewed before we take it on, and we insist on style, durability, functionality and quality to bring you the very finest clothing and pet supplies you’ll find online. 

Unbeatable Prices

With our best price match promise we make it our daily duty to check that our prices are better than you’ll find anywhere else.

Exceptional Customer Service

We believe that at the heart of every successful business is a network of satisfied customers, so we do everything we can to provide an outstanding service. We respond to all emails within two working days.

Returns

In the unlikely event that you’re not completely satisfied with our products, we will arrange a 30 day, no quibble return. Returns and Refunds.

Free UK Mainland Delivery 

As a thank you for your custom, we provide free delivery on all orders to mainland UK.

Payments Accepted

American Express, Apple Pay, Google Pay, Master Card, Visa, PayPal.