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Our Story - Equestrian Co.

Company Information

Equestrian Co. is operated by K Commerce Ltd.

Please note that we will not accept returns made to our offices. If you need to return a product, please visit the Returns & Refunds page.

UK Registered Office: (No Returns), Unit 24 Wilford Business Park, Ruddington Lane, Nottingham, United Kingdom, NG11 7EP

UK VAT No. GB301082757

EU Registered Office: (No Returns), Partizanu g. 61-806, LT-49282, Kaunas, Lithuania

EU VAT No. LT100011036115

Company No. 304559673

VAT Invoices are automatically generated with every order. When you place an order, you'll receive an order confirmation that contains a link to your downloadable VAT invoice.

Contact & Help Information

Please visit our Help Centre, this is the quickest way to find an answer to your question. If you are unable to find an answer to your question, please contact us.

How to contact us?

If you've already placed an order: simply respond to any of our emails (order confirmations, dispatch notifications, etc.) and we'll get back to you as soon as possible.

If you haven't placed an order yet, or if you can't find emails from us: send us an email to info@equestrianco.com (recommended), alternatively, please use our contact form to send us a message. You can also contact us via a private message on Facebook or Twitter. You can also call our automated telephone line on +44 115 697 2244.

We aim to respond to all enquiries within 1 business day.

Product related question? Each product page has a list of questions / answers, feel free to ask questions directly on the product page.

Customer Support Operating Hours

Monday - Friday 09:00 - 17:00 (GMT)
Saturday - Sunday Closed

Payments Accepted

American Express, Apple Pay, Google Pay, Master Card, Visa, PayPal.

Delivery

We offer free UK mainland delivery on all orders. Most of our orders are dispatched within 24 hours (except trolleys, crates and other bespoke items) and are delivered within 3 - 5 business days* (expedited 1 - 2 business day* delivery is also available for extra cost). To find out more, visit our delivery page.

* - Estimated.

Returns, Refunds & Exchanges

No quibble 30-day returns. To view our full policy, click here.

Our Story

Our business is built on a love of the great outdoors combined with a commitment to exceptional quality and service. Based in the great British countryside, our name is synonymous with luxury products you can trust.

Equestrian Supplies

From the thrill of riding cross country and the pride of dressage to the simple joy of just spending time together in the stable, few bonds are more special than that between horse and human. Our best selling products are tested by professional riders so quality is guaranteed, and our extensive range increases week on week. With everything from tack and riding wear to stable equipment and show jumps we have all you need in one friendly, accessible place. 

It’s a pre-requisite that every one of team loves horses just as much as you do, so you’re guaranteed a personal service from advisors who not only know what they’re talking about but will go out of their way to answer your questions- even if they’re not related to our products. Our passion for horses is at the heart of everything we do, and that’s why we’re trusted by thousands.

Country Clothing

Designed to keep you looking good in all weathers, our range of country clothing is as stylish as it is practical. As seasoned riders and dog walkers we’ve spent many hours in the rich, muddy British countryside, so we know first-hand how important it is to find clothing that’s built to withstand all conditions. Our range includes everything from classic tweed jackets and caps to wellies and accessories, all great-looking and made to last. 

Poultry and Pet Supplies

Our knowledge of animals isn’t just restricted to horses; we also offer a wide range of poultry and pet supplies to keep every four legged or winged member of your family in the style they’re accustomed to.  From practical supplies like brooms and shovels to electric fencing and door openers, all our products are of a high quality, delivered quickly and at reasonable prices.

Why Choose Us?

Our commitment to exceptional service means we already have thousands of happy customers, but we’re always happy to welcome new clients. Here’s what you can expect from us:

Quality Products

Because we care about our customers and the products we sell, we won’t accept anything but the best. Every single product is thoroughly tested and reviewed before we take it on, and we insist on style, durability, functionality and quality to bring you the very finest clothing and pet supplies you’ll find online. 

Unbeatable Prices

With our best price match promise we make it our daily duty to check that our prices are better than you’ll find anywhere else.

Exceptional Customer Service

We believe that at the heart of every successful business is a network of satisfied customers, so we do everything we can to provide an outstanding service. We respond to all emails within two working days.